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Customer
Service
Special
Orders
Can we get you a special product? The customer service department
at Health4her is here to help you. Not feeling well, do you have
a question about your condition? Only your doctor should prescribe
medication--but we are happy to offer you information about what
natural products others have used when confronted with similar situations.
Satisfaction
GuaranteeSATISFACTION
Health4her is committed to giving you the best quality,
service and value. If you are not satisfied with your purchases
for any reason, simply return the unused portion within 30 days
of the date of purchase for a prompt credit.(Please
read these important details about returns.)
Lowest
Price Guarantee**
Health4her not only guarantees the lowest price on the products
that you see on our site, but also the ones you don't see. Our database
has 1000's of nutritional supplements. So if there is a product
that you would like that isn't listed on our site, simply call 1-800-960-7797
and we will ship it to you. We have access to every single Twinlab,
Natures herbs, Natrol, Schiff and practically every major brand
in the market. We not only offer these products at 20-40% off the
retail price, we guarantee to match or beat any lower price being
offered by 5%.
**Only time health4her will not beat price by 5%
is on a offer made by another company that is liquidating its inventory
below the cost retail stores purchase for.
Shipping
All orders, whether placed online or via mail, phone, or fax, are
usually shipped within 24 hours (Monday through Friday). Orders
processed by 8:00AM
MST will be shipped the same day, provided that items ordered are
in stock.
Domestic
All orders, with the exception of Alaska, Hawaii, APO and FPO orders,
are shipped via UPS ground. Orders to Alaska, Hawaii, APO and FPO
are shipped via US Air Mail. Shipping charges for all orders vary,
based on weight package and distance of the delivery. Shipments
to Canada are sent via USPS and can take 2 - 3 weeks to through
customs. Estimated delivery is between 7 and 10 business days. For
rush delivery we also offer UPS 3-day shipping.
International
The shipping charges to all international locations, except Canada
and Puerto Rico, vary, based on weight package and distance of the
delivery (US) regardless of the order. Delivery times can vary between
2 to 6 weeks. Please review the table below to see if your country
has specific requirements.
Clients will
be solely responsible for any and all customs duties, taxes and
fees imposed by their country. By asking us to ship to another country,
you are assuming all liability for any customs, duties, or tariffs.
Should customs seize the shipment, we cannot refund your cost. If
it is returned to us, you will be charged for shipping both ways.
| Columbia
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The Customs Department
requires an import license before they grant entry to our packages.
The customer must fax a copy of license before allowed to place
order.
**ORDER MUST BE PLACED BY PHONE, FAX OR MAIL**
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| Greece
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The Customs Department
requires an import license before they grant entry to our packages.
The customer must fax a copy of license before allowed to place
order.
**ORDER MUST BE PLACED BY PHONE, FAX OR MAIL**
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| Hong
Kong |
The Customs Department
requires an import license before they grant entry to our packages.
The customer must fax a copy of license before allowed to place
order.
**ORDER MUST BE PLACED BY PHONE, FAX OR MAIL**
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| Israel
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The Customs Department
requires an import license before they grant entry to our packages.
The customer must fax a copy of license before allowed to place
order.
**ORDER MUST BE PLACED BY PHONE, FAX OR MAIL**
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| Italy
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We are currently not
shipping any packages because the Customs Department will not
accept any packages with more than a months supply for nutritional
supplements. |
| Mexico
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All orders placed
from Mexico require a health permit from the Ministry of Health.
**ORDER MUST BE PLACED BY PHONE, FAX OR MAIL**
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| Philippines
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We do not ship any
orders over $499.00 without a copy of an import advice note
from the customer. The note must be submitted prior to placing
the order. |
| Spain
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The Customs Department
does not accept any nutritional supplements, therefore, we do
not ship any orders to Spain. |
| Thailand
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The Customs Department
requires an import license along with a certificate from The
Ministry of Health.
**ORDER MUST BE PLACED BY PHONE, FAX OR MAIL**
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Credit
Card SecuritySECURITY
GUAR
The Internet is a vast network of computers that can send data from
your home to a merchant half-way around the world. Because the data
passes from computer to computer, some Internet shoppers worry that
unauthorized persons may intercept the data along the way and gain
access to credit card numbers, but they don't realize that shopping
on a secure site is actually safer than handing a credit card to
a waiter in a restaurant.
Every purchase you make
in Health4her.com's online store is safe. Health4her.com uses SSL
technology to transmit your credit-card information over the Internet.
When you place your order, you will be in secure mode. When you
enter your credit-card information, it will be encrypted so that
it cannot be read as it travels over the Internet.
In the event of unauthorized use of your credit card, most banks
either cover all of the charges that result from the unauthorized
use or may limit your liability to just $50. Under the Fair Credit
Billing Act, your bank cannot hold you liable for more than $50
in fraudulent charges.
If your bank holds you liable, Health4her.com will cover your liability
up to $50 provided that the unauthorized use of your credit card
resulted through no fault of your own from purchases made at Health4her.com
while using our secure server
Privacy
Health4her.com cares about the folks who visit our site, including
those who trust in us enough to place orders. We appreciate your
business! Any information you give to us is used only to process
your order, reply to your questions and improve our site. We do
not share our list of customers with anyone.
Health4her.com
may occasionally send out e-mails to people who have placed an order
online, offering them more great deals. If you don't want to receive
these e-mails, please send us an e-mail to info@health4her.com and
state "Do not e-mail" in the subject field. Also, please
provide your name, address and current e-mail address in the body
of the e-mail.
Payment
Options
For orders placed online or via fax, we accept the following
cards: Visa, Master Card, American Express, Discover/Novus.
Orders sent
by mail can be paid by credit card, money order, or check. All
checks will be processed electronically, and the physical copy will
be destroyed after an appropriate amount of time.
Please send payments to:
Health4her.com
16601 N. 90th Street
Scottsdale, AZ 85260
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